Shipping policy

All custom and personalized orders are made to order. Please allow 5–10 business days for processing and production, excluding weekends and holidays.

Shipping/transit time is additional and begins after your order has been completed and handed to the carrier.

During high-volume school, sports, holiday, or special-event periods, processing times may vary slightly.

Once your order ships, tracking information will be provided when available.

Lost or damaged packages: Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your package is lost or arrives damaged, please contact us so we can assist you with the appropriate USPS or UPS claim process.